GTD Tracks blog

We’ve been under siege for a few days now from your normal internet hooligans in the form of spam bots and people trying to use GTDTracks as an open proxy. While we’ve closed off our server to be used as an open proxy, we’‘re still getting hit hard by people who are trying to exploit the server. During this time your response times may not be as ideal as we’d like them to be, but I’m pretty sure we can weather this out without any serious disruption.

In a very frustrating incident this morning, GTDTracks was down for a few hours. The cause – a billing confusion on the part of our hosting provider.

To say I am not happy is an understatement. Our apologies for the downtime.

The irony is that the incident was caused by the fact that I was trying to increase the amount of memory on the server, to provide better performance for my users, yet it has the complete opposite effect. Real funny.

We had some unexpected downtime today, from about 6:20pm to 7:10 pm EST. The site was unreachable and could not be pinged. I’m working with the hosting company to determine its cause.

In the meantime, the site is back up and functioning as it should.

Unless you hear otherwise, I am planning on moving our account to a new host tonight at 9pm EST.

Completed at 9:10 pm EST. Please let this be the last of our extremely back luck!

We are continuing to have connectivity issues with our new hosting providers. This manifests itself as short periods of downtime (30 minutes or so). This is a network issue and not a system(server) stability issue. Your data and the app is running very nicely – it’s just that you can’t get to it. (which is completely useless, I realize)

I am working with the hosting company to get on a host that is not experiencing these network issues and will update you appropriately. I would say that, barring an immediate resolution to this issue, I will try and get our account moved sometime tonight.

Believe when I say that this last week has been very frustrating for me, both as a user and a sysadmin. I am working very hard to permanently remedy this situation.

The migration to the new hosting provider went very smoothly – if you’re reading this it means everything is online and the DNS has appropriately propagated. Performance is markedly improved.

A big thank you to everybody for being patient with the recent issues we were seeing. Your feedback helped escalate the issue to the resolution we implemented in a few short days. If you see any such issues in the future please remember that support can be contacted via IM and/or email – don’t hesitate to use it, that’s what you’re paying for.

Thank you again for your patience and apologies to any inconvenience that was caused.